Delivery & Return Policy

Last Updated: September 21, 2026

Thank you for shopping with Grinlot. We aim to provide a smooth and reliable shopping experience. Please read our delivery and return policy below before placing your order.

1. Delivery Policy

Order Processing

• Orders are usually processed within 1–3 business days after payment/order confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.

Delivery Time

• Standard delivery generally takes 3–7 business days after dispatch.
• Delivery times may vary depending on your location, courier availability, weather, public holidays, or other unforeseen circumstances.
• Remote or difficult-to-reach locations may require additional delivery time.

Shipping Charges

• Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.
• Promotional free-shipping offers may be subject to specific terms and conditions.

Delivery Address

Please make sure your shipping address, phone number, and other contact information are correct before placing your order.

Grinlot is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Delayed or Lost Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number.

We will work with the courier partner to investigate the shipment and provide an appropriate resolution.

2. Return & Refund Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you may request a return or replacement according to the conditions below.

Return Window

Return requests must generally be submitted within 7 days of delivery.

To request a return, contact our customer support team with:

• Order number
• Reason for return
• Clear photos/videos of the product
• Photos of the packaging, if applicable

Eligible Returns

A product may be eligible for return if:

• The product is damaged during delivery.
• The product is defective.
• You received the wrong product.
• The product is significantly different from the product description.

The product should generally be unused and returned with its original packaging, accessories, and other included items.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse or improper handling.
• Products that have been used, modified, or altered by the customer.
• Products returned without original packaging where the packaging is required for resale.
• Products returned after the applicable return period.
• Items specifically identified as non-returnable on the product page.

3. Return Approval

All return requests are subject to verification.

Once we receive your request, our team may review the information and determine whether the product qualifies for a return, replacement, or refund.

If approved, we will provide instructions for the return process.

4. Refund Policy

If your refund is approved, the refund will be processed after the returned product has been received and inspected, where applicable.

Refund processing time may vary depending on the payment method and financial institution.

For Cash on Delivery (COD) orders, any approved refund may require valid bank or payment details from the customer.

5. Replacement

If an item is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

If the replacement product is unavailable, an appropriate refund may be offered.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Grinlot may arrange or reimburse eligible return shipping according to the circumstances.

For other types of returns, return shipping charges may be the responsibility of the customer.

7. Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

8. Contact Us

For questions regarding delivery, returns, replacements, or refunds, please contact our customer support team.

Email: contact.grinlot

Business Name: Grinlot

Website: grinlot.com

We appreciate your trust in Grinlot and are committed to providing you with a reliable shopping experience.